As every business knows, it’s far more cost-effective to retain customers than to source new ones. This can sometimes be ten times more cost-effective per acquisition. BEAM helps you and your brand build an automated loyalty system to keep customers coming back and turning them into loyal advocates.

Personalised Customer Journeys:

Mapped out individual paths based on behavior, preferences, and history for deeper engagement. Use data from past interactions to deliver relevant content at the right moments.

Automated Upsell/Cross-Sell Sequences:

Trigger timely offers to increase revenue from existing customers without extra effort. Includes A/B testing for optimal messaging.

VIP Treatment

Your customers love to feel valued. Our tailored and on-brand automated sequences ensure they never forget your brand while feeling welcomed and served throughout the year.

Effective Customer Retention is about more than just satisfaction - it's about creating repeat business on autopilot. Our CRM-powered system ensures every interaction is personalized, driving upsells, cross-sells, and long-term loyalty while running efficiently in the background. Designed for scalability, it integrates seamlessly with your existing CRM, email, and analytics tools, providing a holistic view of customer health.

Ideal for service-based businesses, retail or e-commerce platforms where repeat purchases drive the majority of revenue.

• Journey Mapping Tools: Visual builders to create complex, branched customer paths with conditional logic.

• Upsell and Cross-Sell Automation: Rule-based triggers that suggest complementary products based on purchase history.

• Churn Prediction AI: Advanced models that forecast risk and automate win-back campaigns, such as personalised discounts or surveys.

• Communication Hub: Multi-channel support for email, WhatsApp, SMS, in-app notifications, and more, all synchronised.

• Higher customer lifetime value through automated nurturing and targeted offers.

• Reduced churn with proactive, data-driven strategies that intervene before it's too late.

• Customer journey all tracked and measured in a CRM

• Enhanced customer satisfaction: Users see up to 30% improvement in Net Promoter Scores (NPS).

• Revenue uplift: Automated sequences can generate 20-40% additional income from existing customers.

Who it Serves

Business who want:

• Generate revenue from existing customers and clients.

• Reduce churn.

• Create a memorable customer experience.

• Provide enhanced customer service.

• Build a valuable database for future sales.

Process & Outcomes

• 24/7 - Fully done & working for you

• Custom CRM with full customer profile storage & segmentation 

• Personalised retention journeys (check-ins, value content, win-backs)

• Automated upsell & cross-sell sequences that run hands-off 

• Boost customer lifetime value with zero extra effort

Our monthly packages are bespoke only. We craft strategically and tailored packages ideal for your business. Each process is thoroughly scoped planned and costed. Our process begins with Customer Accelerator Workshops to better understand your current tools and tactics and identify areas for improvement. We then implement a process plan aligned with business and sales targets to achieve your desired results.

See here for more information about the Customer Flow Accelerator Workshops

Click the Button to book a time with our team to discuss your Automation and Ai needs.